Shipping policy
Shipping Policy
Effective date: 28 September 2026 — Last updated 1 September 2026 — New Zealand delivery only
1. Where We Ship
At this time, Wild and Wonder ships within New Zealand only, including the North Island, South Island, Waiheke Island, and Stewart Island, as well as rural addresses and PO Boxes (subject to Clause 8 below). We do not currently offer international shipping. If this changes, we will update this Policy.
2. Order Processing Time
Orders are usually processed and dispatched from our warehouse within 2 business days of payment being confirmed, Monday to Friday, excluding public holidays. During sale periods, promotions, or the Christmas season, processing may take longer; we will display any expected delays on the Website or notify you by email.
If your order contains both a toy item and a made-to-order or large furniture item, we may split your order into multiple shipments, or hold the whole order until all items are ready to ship together. We will let you know if this applies to your order.
3. Shipping Methods and Costs
We use Go Sweet Spot to deliver orders. Shipping costs are calculated at checkout based on the weight, size, and destination of your order, and will always be shown to you before you complete payment.
- Standard shipping (toys and small items): $7 or free for orders over $150.
- Rural shipping (toys and small items): $7 or free for orders over $150.
- Large or freight items (furniture): calculated at checkout based on size and destination.
4. Estimated Delivery Timeframes
Once dispatched, estimated delivery timeframes within New Zealand are typically:
- Metro/urban North Island and South Island addresses: 1–3 business days.
- Rural addresses: 3–5 business days.
- Waiheke Island, Stewart Island, and other outer islands: 5 business days.
- Large furniture items sent by freight: 5–10 business days.
These timeframes are estimates provided by our couriers and are not guaranteed. Delivery times may be affected by weather, courier network delays, peak trading periods, or circumstances outside our or the couriers control, as described in Clause 8 and in accordance with Clause 9 of our Terms of Service.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. If you have not received tracking information within 3 business days of placing your order, please contact us at hello@wildandwonder.co.nz.
6. Delivery Address and Signature
You are responsible for providing a complete and accurate delivery address, including any apartment, unit, or gate access details, at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied by you. If a parcel is returned to us because a delivery address was incorrect or the parcel was uncollected, we will contact you to arrange re-delivery, and additional shipping costs, charged at our courier's standard rate for re-delivery, may apply.
Some deliveries, particularly larger furniture items, may require a signature on delivery or authority-to-leave instructions. If no one is available to receive a signature-required delivery, the courier will typically leave a card with instructions to collect the parcel or arrange redelivery.
7. Risk in Products
Risk in a Product passes to you when it is delivered to the address you provided at checkout or, where you have arranged collection, when you or your nominated carrier takes possession of the Product. Risk does not pass on dispatch from our warehouse.
Where a courier delivers a Product in accordance with an authority-to-leave instruction you have provided, risk passes to you at the time of that delivery, even if you are not present to receive it.
8. Lost or Damaged Parcels
We take care to package our Products, including magnetic components, securely to withstand transit. If your order arrives visibly damaged, please photograph the packaging and contents before opening further, and contact us at hello@wildandwonder.co.nz within 7 days of delivery. If a magnetic toy arrives with a damaged housing or a magnet that has come loose, stop use immediately, keep it away from children, and contact us — see the safety notice in Clause 4 of our Terms of Service and in our Returns and Refunds Policy.
If your order does not arrive within a reasonable time after the estimated delivery window, please contact us so we can investigate with our courier. Where a parcel is confirmed lost or damaged in transit, we will, at our discretion and in accordance with the Consumer Guarantees Act 1993, arrange a replacement or a full refund.
9. PO Boxes and Rural Delivery
We can deliver most toy orders to PO Boxes and rural addresses; however, large furniture items sent by freight generally cannot be delivered to a PO Box and may require a physical street address and, in some cases, kerbside-only delivery. We will contact you if this applies to your order.
10. Furniture Delivery: What to Expect
Furniture items are typically delivered by freight courier to your front door or kerbside, and unless expressly stated on the Product page, delivery does not include carrying items inside, unpacking, or assembly. Please ensure someone is available to receive and move a large item on the day of delivery, and check that doorways and access ways are suitable for the boxed dimensions listed on the Product page.
11. Questions About Your Delivery
If you have any questions about shipping, delivery timeframes, or the status of your order, please contact us at:
- · Email: hello@wildandwonder.co.nz